privacy policy.

Candido
Operated by Uncommon Productions Limited
Company Number: 14593659
Registered in England and Wales
Registered Office: 32–33 Upper Street, London, England, N1 0PN

Effective Date: 18 February 2026

At Candido, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, who we may share it with, and the choices available to you when you use our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

This website is operated by Uncommon Productions Limited, trading as Candido.

If you have any questions about this Privacy Policy or how we use your personal information, please contact us:

Email:customercare@candidocollective.com

2. Information We Collect

Depending on how you use our website, we may collect information including:

Information you provide

  • Your name

  • Email address

  • Telephone number

  • Company name

  • Country or region

  • Any information you include when contacting us or submitting an enquiry

This may occur when you:

  • Contact us

  • Complete our Become a Stockist enquiry form

  • Subscribe to our newsletter

  • Request information about our products

Information collected automatically

When you visit our website, we may automatically collect certain technical information, including:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on the website

  • Referring website

This information helps us improve the performance and security of our website.

3. How We Use Your Information

We only collect the information necessary to operate our website and respond to your enquiries.

We may use your information to:

  • Respond to your enquiries.

  • Process stockist applications.

  • Send requested information about our products.

  • Improve our website and customer experience.

  • Maintain the security of our website.

  • Meet our legal and regulatory obligations.

Where you have subscribed to receive marketing communications, we may occasionally send updates about Candido products, new stockists or other relevant news.

You can unsubscribe from marketing emails at any time.

4. Sharing Your Information

We never sell your personal information.

We may share your information with trusted service providers who help us operate our website and business, including website hosting, email services and analytics providers.

If you submit a Become a Stockist enquiry, we may share your information with one of our authorised distribution partners where they exclusively manage wholesale enquiries within your region. This allows us to ensure your enquiry is handled by the appropriate partner.

All third parties are required to protect your information and use it only for the services they provide on our behalf.

5. International Transfers

Some of our service providers may process information outside the United Kingdom.

Where this occurs, we take appropriate measures to ensure your personal information remains protected in accordance with applicable data protection laws.

6. Cookies

Our website uses cookies and similar technologies to help the website function correctly, understand how visitors use the site and improve your browsing experience.

Cookies may also be used for website analytics.

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect how the website functions.

7. Third-Party Websites

Our website may contain links to authorised distributors, retailers, film laboratories and other third-party websites.

Once you leave the Candido website, the privacy practices of those websites are governed by their own privacy policies, and we are not responsible for their content or privacy practices.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.

However, no method of transmitting information over the internet or storing electronic data is completely secure, and we cannot guarantee absolute security.

9. How Long We Keep Your Information

We only retain personal information for as long as reasonably necessary to fulfil the purpose for which it was collected or to meet our legal obligations.

When information is no longer required, it is securely deleted or anonymised.

10. Your Rights

Depending on where you live, you may have rights under applicable data protection laws, including the right to:

  • Access your personal information.

  • Correct inaccurate information.

  • Request deletion of your personal information.

  • Restrict or object to certain processing.

  • Withdraw consent for marketing communications at any time.

If you would like to exercise any of these rights, please contact us using the details below.

11. Children's Privacy

Our website is intended for a general audience and is not directed towards children under the age of 13.

We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal obligations or website functionality.

The latest version will always be published on this page together with the effective date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Candido
Operated by Uncommon Productions Limited
Email: customercare@candidocollective.com

Registered Office:

32–33 Upper Street
London
N1 0PN
United Kingdom

If you believe we have not handled your personal information appropriately, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection.